GENERAL TERMS AND CONDITIONS (GTC)
Status: 13 February 2026
1. Scope of Application
1.1 These General Terms and Conditions (“GTC”) apply to all bookings, accommodation contracts and stays at the chalets and apartments of Mountains & Lakes, regardless of whether they are made directly (website, e‑mail, telephone) or via online booking platforms (e.g. Booking.com, Airbnb).
1.2 Individual agreements take precedence over these GTC.
1.3 In addition, the provisions of the Austrian Civil Code (ABGB), the Consumer Protection Act (KSchG), the Registration Act, applicable tourism and local accommodation tax laws, and relevant regional regulations apply.
2. Conclusion of Contract
2.1 The accommodation contract is concluded upon receipt of the booking confirmation (e‑mail, platform message or PMS confirmation).
2.2 For online bookings, the guest confirms that all information provided is correct and that the GTC have been acknowledged before completing the booking.
2.3 For bookings made via online platforms (e.g. Airbnb, Booking.com), the terms and payment conditions of the respective platform apply additionally and with priority, insofar as they contain mandatory provisions.
3. Prices, Taxes & Charges
3.1 All prices include the applicable VAT.
3.2 The following services may be charged separately:
– Breakfast basket
– Final cleaning
– Additional interim cleaning
– Linen packages
– Pet fee
– Electric vehicle charging
– Wellness or special services
3.3 The local accommodation tax (“Ortstaxe”) is charged separately according to the applicable municipal or regional regulations.
3.4 Price changes may occur, provided they are communicated prior to contract conclusion.
4. Payment Conditions
4.1 Payments may be made via bank transfer, credit card, debit card, or according to the rules of the respective online platform.
4.2 Standard payment schedule: 30% deposit within 48 hours after booking; remaining balance due no later than 30 days before arrival.
4.3 For short‑notice bookings (≤30 days before arrival), the total amount is due immediately.
4.4 A security deposit may be required in advance or upon check‑in.
5. Cancellation Policy
5.1 Free cancellation up to 30 days before arrival.
5.2 From 30 days before arrival or in case of no‑show: 100% of the total price.
5.3 Non‑refundable rates cannot be cancelled or refunded.
5.4 Early departure does not entitle the guest to any refund.
5.5 Bookings via online platforms are additionally subject to the cancellation policies displayed on the respective platform.
5.6 Cancellations for platform bookings must be processed through the respective platform.
The total price includes all booked overnight stays and any additional services booked directly with Mountains & Lakes. The final cleaning fee applies in full regardless of the arrival time or in the event of early departure. It is not refundable once the stay has begun.
FAGG Notice (mandatory for website bookings):No statutory right of withdrawal exists for accommodation contracts pursuant to § 18 of the Austrian Distance and Off‑Premises Contracts Act (FAGG). Free cancellation is therefore only possible within the deadlines stated above.
We recommend that guests take out travel and cancellation insurance, especially for longer stays or family trips.
. Check‑in / Check‑out
6.1 Check‑in is possible from 16:00 to 21:00, check‑out by 10:00, unless otherwise agreed.
6.2 Late check‑ins after 21:00 are subject to an additional fee.
6.3 For digital self check‑in, the guest receives a personal access code.
6.4 The guest is liable for any disclosure of the access code to third parties.
7. Use of the Accommodation / House Rules
7.1 The accommodation may only be occupied by the number of persons stated in the booking.
7.2 Parties, events and loud gatherings are strictly prohibited.
7.3 Smoking is strictly prohibited inside all rooms.
7.4 Open flames (e.g. candles, BBQ, fireworks) are prohibited.
7.5 The guest must treat all furnishings and equipment with care.
7.6 Any damages must be reported immediately; unreported damages may be charged subsequently.
8. Pets
8.1 Dogs may only be brought with prior written notification and explicit approval from the accommodation provider.
8.2 Without such approval, the guest has no entitlement to bring a pet.
8.3 A pet fee applies; additional cleaning costs may be charged.
8.4 The guest is fully liable for all damages caused by animals.
8.5 Pets may not be left unattended inside the accommodation.
9. Security Deposit & Damage Regulations
9.1 The security deposit is collected in advance or upon check‑in.
9.2 The deposit will be refunded after departure once the accommodation has been inspected.
9.3 Damages are charged at the repair or replacement value.
10. Liability
10.1 The operator is fully liable for personal injuries. For property and financial damages, the operator is liable for slight negligence only in cases of breach of essential contractual obligations. Otherwise, the operator is liable exclusively for damages caused by gross negligence or intent.
10.2 The operator assumes no liability for valuables; guests are responsible for securing their personal belongings.
10.3 The operator is not liable for loss or damage caused by third parties (e.g. other platform guests within the same property), unless the operator has acted with gross negligence.
11. Data Protection (GDPR)
11.1 Personal data is processed in accordance with the GDPR, the Registration Act and statutory retention obligations.
11.2 Data controller: Mountains & Lakes Chalets & Apartments
11.3 Details: https://www.mountainsandlakes.at/de/privacy
11.4 Data is processed solely for booking administration, registration obligations, invoicing, security systems, and legal requirements.
12. Electronic Facilities / WLAN
12.1 WLAN access is provided free of charge.
12.2 The guest agrees not to download or distribute any illegal content.
12.3 Violations may result in access restrictions and claims for damages.
13. Force Majeure
13.1 In cases of force majeure (e.g. natural disasters, power outages, pandemics, official orders), the operator may adjust or terminate the contract.
13.2 Payments already made will be refunded for nights not consumed.
14. Governing Law / Jurisdiction
14.1 Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods.
14.2 For consumers, the court with jurisdiction at the consumer’s place of residence applies.
15. Final Provisions
15.1 If any provision of these GTC is or becomes invalid, the remaining provisions remain unaffected.
15.2 Amendments or additions must be made in writing.